Terms of Use

Part A – General terms and conditions for the use of the website and services of MyGU GmbH (i.e. applies to all services)

1. Scope of application

1.1 These General Terms and Conditions for the Use of the Internet Site and Services of MyGU GmbH govern the contractual relationship between a consumer or entrepreneur and MyGU GmbH, irrespective of which services the user makes use of from MyGU GmbH. These General Terms and Conditions apply accordingly to contracts for the sale and delivery of vouchers, insofar as nothing to the contrary has been expressly regulated. MyGU GmbH is also referred to as MyGU in the following conditions.

1.2 With regard to the use of individual services, special conditions may apply in addition to these General Terms and Conditions for the use of the service. In the event of a contradiction, the provision in the Special Conditions for the Use of the respective Service takes precedence over these General Conditions. When each individual service is ordered, to which Special Terms and Conditions apply in addition, an individual contract is concluded.

1.3 The General Terms and Conditions and any additional Special Terms and Conditions for the use of individual services are hereinafter referred to collectively as “GTC”.

1.4 A consumer in the sense of these GTC is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity. Entrepreneur in the sense of these GTC is a natural or legal person or a partnership with legal capacity, which acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.

2. Type of services

The object of MyGU is to provide advice and mediation in the field of international
Students at German universities, advising German universities with regard to study offers for foreign students as well as carrying out corresponding marketing activities, arranging services for international students in connection with taking up studies in Germany as well as operating a corresponding Internet portal.
MyGU’s website provides users with a wealth of information about studying in Germany and the application procedures for studying in Germany. In addition, individual fee-based services can be booked within the website, which provide in-depth information and/or individual advice on the above-mentioned topics.

3. Conclusion of contract

3.1 The possibility of using the services offered on the MyGU website does not constitute an offer, but merely an invitation by the user to submit an offer.
The booking of services on the MyGU website is also possible for all users without registration. From version 1.1: The booking of services on the MyGU website is only possible after creating an individual user account]. By completing the booking process, the user submits an offer to conclude the contract for the use of a service. MyGU does not accept this offer to provide a service already by confirming receipt, but only by confirming the order or otherwise by providing the corresponding services. The contract between the user and MyGU is only concluded through this acceptance. MyGU is not obliged to conclude a contract. Insofar as services against payment are concerned, the user accepts the corresponding payment obligation by clicking on the confirmation field.

3.2 The contract is concluded with MyGU GmbH, c/o Beehive, Steinstr. 5-7, 20095 Hamburg. Further contact data, commercial register data and the name of a person authorized to represent MyGU GmbH can be found in the imprint.

3.3 The user can submit the offer exclusively via the online order form integrated into the MyGU online shop. After placing the selected services in the virtual shopping basket and completing the electronic ordering process, the customer submits a legally binding contractual offer with regard to the goods contained in the shopping basket by clicking the button completing the ordering process.

3.4 When submitting an offer via the online order form, the contract text is saved by MyGU after the conclusion of the contract and made available to the user in text form via email. In addition, the user is informed of his order data by email.

3.5 Before binding submission of the order via the MyGU online order form, the user can recognise possible input errors by attentively reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, with the help of which the display on the screen is enlarged. Within the framework of the electronic ordering process, the user can correct his entries using the usual keyboard and mouse functions until he clicks on the button at the end of the ordering process.

3.6 The German and English languages are available for the conclusion of the contract.

4.Terms of use for the website

4.1 The user commits himself,

  1. to give only true information about his identity, his personal circumstances and his school-leaving qualifications and diplomas, including the related details (grades, place of study, etc.)
  2. to observe applicable law including the rights of third parties and therefore in particular to use or make accessible data, illustrations or contents that are not legally protected (e.g. by trademark or copyright law)
  3. Not to distribute or publicly reproduce the contents of the MyGU website or of other users, unless such distribution and public reproduction is provided for within the scope of the respective MyGU offer or service or the other user has agreed to such distribution and public reproduction.

4.2 With regard to the user account on the MyGU website, the user undertakes to keep his password secret and not to pass it on to third parties.

5. Change of services and general terms and conditions

5.1 MyGU reserves the right to change the services offered on its website, unless this is unreasonable for the user.

5.2 In addition, MyGU reserves the right to change the services offered on its website if

  1. MyGU is obliged to ensure that the services it offers comply with the law applicable to the services; this applies in particular if the applicable legal situation changes.
  2. MyGU follows and implements judicial or official decisions with the amendment
  3. this is necessary to close technical security gaps
  4. the change is only beneficial to the user or has no material effect on the user.

5.3 MyGU reserves the right to change these GTC at any time without stating reasons, unless this is unreasonable for the user. MyGU will inform the user of changes to the GTC in good time. If the user does not object to the validity of the new GTC within six (6) weeks of notification, the amended GTC shall be deemed to have been accepted by the user. MyGU will inform the user in the notification of his right to object and the significance of the objection period.

5.4 MyGU may also amend the GTC in this case,

  1. if the change is only advantageous for the user
  2. if the change is purely technical and does not have any material effect on the user
  3. MyGU by the change the conformity of the AGB with applicable right to manufacture, in particular if the valid legal situation changes;
  4. in order to comply with a court or administrative decision; or
  5. if MyGU introduces additional, completely new services or service elements that require a service description in the GTC and the previous user relationship does not change disadvantageously for the user.

MyGU will inform about such changes to its GTC on its website.

6. Termination

6.1 The free user account can be terminated by the user or by MyGU at any time with one week’s notice. The statutory provisions shall apply to the termination of a specially agreed, chargeable service.

6.2 In addition, both parties may terminate the user account or the specially agreed, chargeable services for good cause without notice. An important reason is if the continuation of the contractual relationship until the end of the statutory period for the terminating party in the circumstances of the individual case and weighing the interests of both parties is not reasonable. An important reason for MyGU exists in particular if the user behaves in violation of the law or the contract.

6.3 The user’s claim to repayment of fees already paid in advance in the event of termination is excluded, unless the user terminates the contract for an important reason for which MyGU is responsible.

7. Right of withdrawal

7.1 Consumers are generally entitled to a right of withdrawal.

7.2 Further information on the right of revocation can be found in the revocation instructions. This can also be found under [#LINK].

7.3 The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.

7.4 The user expressly agrees that MyGU begins to provide the service before the expiry of the revocation period.

8. Prices and terms of payment

8.1. Unless otherwise stated in the description of the MyGU service, the prices quoted are total prices which include statutory value-added tax.
Payments to MyGU by the user are exclusively made through the use of the payment service Stripe (Stripe, Inc., 510 Townsend Street, San Francisco, CA 94103, USA) or
Stripe Payments Europe, Ltd., c/o A&l Goodbody, Ifsc, North Wall Quay, Dublin 1, Ireland
possible. The terms of use of Stripe at https://stripe.com/ssa apply. Stripe offers various cashless payment options (credit card, instant bank transfer, etc.). Stripe reserves the right to check the creditworthiness of the user and to exclude individual payment options in individual cases or for individual countries.

9. Liability

9.1 MyGU is liable in accordance with the statutory provisions for damages resulting from injury to life, body or health which are based on a breach of duty by MyGU, a legal representative or vicarious agent of MyGU as well as for damages which were caused by the absence of a quality guaranteed by MyGU or in the case of malicious conduct by MyGU. Furthermore, MyGU shall be liable without limitation for damages caused intentionally or through gross negligence by MyGU or one of its legal representatives or vicarious agents.

9.2 MyGU is liable in accordance with the statutory provisions for damages resulting from injury to life, body or health which are based on a breach of duty by MyGU, a legal representative or vicarious agent of MyGU as well as for damages which were caused by the absence of a quality guaranteed by MyGU or in the case of malicious conduct by MyGU. Furthermore, MyGU shall be liable without limitation for damages caused intentionally or through gross negligence by MyGU or one of its legal representatives or vicarious agents.

10. Force majeure / technical problems

10.1 In the cases in which the user cannot use a chargeable service agreed at a certain date for reasons of force majeure or other reasons for which neither the user nor MyGU is responsible, both parties undertake to agree a new date for the use of the chargeable service.

10.2. The same regulation applies to cases in which the user or MyGU cannot call up or provide the chargeable service due to temporary technical problems (e.g. with the establishment of an Internet connection). If the technical problem persists even at the new date, both parties may terminate the contract for the provision of the service without notice.

11. Redeeming gift vouchers

Vouchers that can be purchased via the MyGU online shop (hereinafter referred to as “gift vouchers”) can only be redeemed in the MyGU online shop, unless otherwise stated in the gift voucher. Gift vouchers and remaining credit of gift vouchers are redeemable until the end of the third year after the year of the voucher purchase. Remaining credit will be credited to the User up to the expiry date. Gift vouchers can only be redeemed before the completion of the order process. Subsequent settlement is not possible. Several gift vouchers can also be redeemed for one order. Gift vouchers can only be used for the booking of services and not for the purchase of further gift vouchers. If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by MyGU can be selected to settle the difference.

12. Data protection

A collection and processing of personal data only takes place if the user has consented or this is permitted by law. The collection and processing of personal data on the basis of legal permission is carried out in particular in connection with MyGU’s fulfilment of contractual obligations towards the user.
Details on the subject of data protection can be found in the data protection declaration: https://www.mygermanuniversity.com/privacy-policy

13. Applicable law

13.1 All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany to the exclusion of the laws governing the international sale of movable goods. In the case of consumers, this choice of law shall only apply insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.

13.2 Furthermore, this choice of law does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

14. Legal age

The user assures MyGU that he is of legal age according to the applicable law for the use of the website and the services of MyGU, but at least according to German law. Upon MyGU’s request, the user must prove that he is of age.

15. Alternative dispute resolution

The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for out-of-court settlement of disputes arising from online sales or service contracts in which a consumer is involved.
The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer mediation body.

Part B) Specific conditions for each service

The following Special Terms and Conditions shall apply in addition to the following fee-based services.

1. Personal advice via video communication (“Book a counselling session”)

1.1 As a service, MyGU offers the user advice on questions in connection with a study visit to Germany (e.g. Bachelor’s or Master’s studies, state examination, language courses) (hereinafter referred to as “advice”). Counselling can focus primarily on the following topics:

  1. Universities and degree programmes (type of university, basic requirements, rankings, etc.)
  2. Preparation and implementation of an application for a study place or Studienkolleg (recognition of foreign degrees, language skills, visa, blocked account, tuition fees, application conditions, application documents etc.)
  3. Financing of studies (working as a student, living expenses, etc.)
  4. Scholarships for studies (overview, application conditions, selection interviews, etc.)
  5. Study stay in Germany (accommodation, visits to authorities, health insurance, etc.)

1.2 The user himself can determine the exact content of the counselling by means of appropriate information and questions in advance or by means of questions within the scope of the counselling.

1.3 The duration of a consultation is 30 or 60 minutes.

1.4 MyGU does not advise on questions that clearly go beyond the subject area of “studying in Germany”. This includes, for example

  1. training occupations
  2. Continuing education after graduation (e.g. legal clerkship, specialist training etc.)
  3. Working in Germany
  4. Doctorate and research stays

1.5 MyGU and its consultants are comprehensively informed and qualified and keep their information on study stays in Germany and related topics up to date. However, despite their experience, they cannot predict or even promise any concrete application success for a university in Germany by the user. The decision on admission to a university is always made by third parties, i.e. the universities or their representatives.

1.6. The counselling process
The user independently selects a suitable consultation appointment on the MyGU website. The user is then given the opportunity to send MyGU information about his or her profile and any questions that he or she would like to clarify by means of the consultation in advance. When the consultation is booked, the appointment is deemed to have been bindingly reserved. The user will receive the corresponding confirmation and all other information relevant to the consultation by email. This includes in particular the login data for the webinar software Zoom (www.zoom.us), which is used for the consultation. Within the scope of the consultation, a dialogue between user and consultant takes place after a short introduction. In this dialogue, the user’s previously submitted questions are dealt with and, according to the consultant’s assessment, important information and topics for the user in his training situation are discussed.

1.7 The consultation takes place online via the webinar software Zoom. Participants are the user and a consultant from MyGU. If required, MyGU can also add a technical assistant or a consultant to be trained to the consultation.

1.8. With the booking of the consultation the user confirms that he has a functioning webcam as well as a functioning microphone.

1.9. Within 3 days of the end of the consultation, the user will receive a summary of the results of the consultation in text form by email.

1.10. Before starting the consultation, the consultant asks the client whether he agrees with the recording for the purpose of quality assurance of the consultation. If the client agrees, the consultation will be recorded. MyGU stores the recording for a maximum of 30 days and uses it exclusively for the training of its consultants.

1.11 The success and quality of the consulting depends to a large extent on the information, documents and questions provided by the user regarding his specific training situation. In this respect, the user is obliged to actively participate. If the user’s participation is not sufficient, MyGU will inform the user in advance in text form and request him to provide further information and documents within a reasonable period of time. If the user does not comply with the request, the consultation will take place on the basis of the available information and documents. If the user fails to provide further information and documents, the information must be requested in the consultation by the consultant. This may reduce the quality of the advice given.

2. The MyGermanUniversity (browser-based) Application

2.1 The MyGermanUniversity Application is provided for the purpose of helping you in finding available study programs on the basis of the criteria you entered, guiding you through the whole mobility process, from checking your eligibility and preparing your application until starting your studies in Germany (collectively, our “App” or „MyGermanUniversity“ as described herein or afterwards). MyGermanUniversity provides you with a selection of universities and study programs by presenting own data as well as third party data, such as universities and study programs (e.g. general information, application criteria and deadlines or links to the website of the respective university or study program) or social media platforms (e.g. Instagram or Facebook). In any case, such selection remains at all times a mere suggestion without any claim to be accurate, exhaustive or to be understood as an actual recommendation suiting your personal and educational needs. Further, MyGermanUniversity offers you to book personal counselling sessions(cf. B1). The features of the App described herein are not exhaustive. The Company reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

2.2 Registration and creating an account

2.2.1 In order to use the App you must create a user account, either by entering your name, surname and email address or by using your Facebook or Google Login in the relevant plugins. When and if you register, you agree to

  1. provide accurate, current and complete information about yourself as prompted by our registration form and
  2. maintain and update your information (including your email address) to keep it at all times accurate, current and complete.

You acknowledge that, if any information provided by you (or on your behalf under your direction or knowledge) is untrue, inaccurate, not current or incomplete or contains a misrepresentation, we reserve the right to immediately terminate this Agreement and your access and use of the Service without further notice.

2.2.2 If you create your user account by using your Facebook-Login, you authorize us to access and use certain information from your Facebook account, including your public Facebook profile and information about your “Facebook friends”. However, we will separately ask for your permission during the registration process. WE WILL NOT BE ABLE TO POST ON FACEBOOK FOR YOU AND WILL ONLY USE THE DATA FOR WHICH WE CLEARLY ASK FOR YOUR PERMISSION IN THE STATED WAY AND EXTENT AND WHICH WE DEEM NECESSARY FOR THE PROVISION OF OUR SERVICES.

2.2.3 As part of the registration process, you will be asked to answer several questions, which we deem necessary in order to provide you with personalized information (e.g. Application deadlines, Tuition fees) and selected information on available study programs and universities. Further, you will be asked to select a password. You will be responsible for the confidentiality and use of your password and agree not to transfer or resell your use of or access to the Service to any third party. If you have reason to believe that your account with us is no longer secure, you must promptly notify MyGermanUniversity by sending an email to [email protected] YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR USERNAME AND PASSWORD AT ALL TIMES AND FOR ANY AND ALL ACTIVITIES CONDUCTED THROUGH YOUR ACCOUNT.

2.3 Provided information

2.3.1 The purpose of the MyGermanUniversity App is to provide you with useful information about universities and study programs in Germany, help you to apply and get admission into selected universities of your choice and guide you through the whole mobility process. For this purpose, MyGermanUniversity also uses and provides third party data, including, but not limited to, Facebook and Instagram, the respective university’s or study program’s websites or Google Maps.

2.3.2 The App is for personal use only. Users may not use MyGermanUniversity or any content contained in or distributed via the App (including, but not limited to, content of study programs, designs, text, graphics, photos, images, videos, information, logos, software, audio files and computer code) in connection with any commercial endeavours. Organizations, companies and/or businesses may not use the Service for any commercial purpose except with MyGU‘s express consent and under separate commercial agreements entered into with MyGU (such as for targeted advertising or other advertisements), which MyGU may provide or deny in its sole discretion. MyGU may investigate and take any available legal action in response to any illegal and/or unauthorized uses of the App, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited emails and unauthorized framing of or linking to the App.

2.3.3 The Service may contain links to other Internet websites, including affiliated websites which may or may not be owned or operated by MyGU. MyGU has not reviewed the websites that are or may be linked to from or via the Service, and the Company has no control whatsoever over such websites. MyGU is not responsible for the content of such websites, any updates or changes to such sites, or the privacy or other practices of such sites, and the fact that MyGU offers such links does not indicate any approval or endorsement of any material or content contained on any linked site. MyGU is providing these links to you only as a convenience.THE EXISTENCE OF LINKS TO EXTERNAL WEBSITES DOES NOT MEAN THAT WE ENDORSE OR PROMOTE THOSE WEBSITES, THE PROVIDED INFORMATION, PRODUCTS OR SERVICES AVAILABLE ON SUCH WEBSITES OR THE VIEWS OF THEIR DEVELOPERS, OWNERS, MEMBERS, PRODUCTS OR SERVICES. WE HAVE NO CONTROL OVER THE CONTENT OF THOSE EXTERNAL WEBSITES OR OTHER THIRD PARTY RESOURCES, AND ACCEPT NO RESPONSIBILITY FOR AND EXCLUDE ALL LIABILITY THAT MAY ARISE WITH RESPECT TO THEM OR FOR ANY LOSS OR DAMAGE THAT MAY ARISE FROM YOUR USE OF THEM.


2.4 Other obligations of the user

2.4.1 You agree not to:

  1. restrict or inhibit any other user from using the Service, including, without limitation, by means of “hacking” or otherwise impairing any portion of the App;
  2. use the App or contents provided through or via the App to engage in any act of fraud, misrepresentation or any unethical behaviour;
  3. create more than one account, while registering for using the App;
  4. express or imply that any statements you make are endorsed by us;
  5. transmit (i) any content or information that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable or inappropriate, or infringes our or any third party’s intellectual property rights or other rights; (ii) any material, non-public information about companies without the authorization to do so; (iii) any trade secrets, including of third parties; or (iv) any advertisement, solicitation, chain letters, pyramid schemes, investment opportunities or other unsolicited commercial communication (except if and as otherwise expressly permitted by us in writing prior to an such communication);
  6. engage in spamming or flooding or transmitting any software or other materials that contain any viruses, worms, trojan horses, defects, date bombs, time bombs or other items of a destructive nature;
  7. modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any part of the Service or contents provided through the Service;
  8. remove any copyright, trademark or other proprietary rights notices contained in the Service or contents provided through the Service; or
  9. “frame” or “mirror” any part of the Service without our prior written authorization or use any robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, index, “data mine” or in any way reproduce or circumvent the navigational structure or presentation of the Service or contents provided through the Service.

2.4.2 While using the Service and any content or data provided through the Service, you agree to comply with all applicable laws, rules and regulations.

2.4.3 MyGU reserves the right to expel users and prevent their further access to the MyGermanUniversity App for violating this Agreement or violating any applicable laws and regulations. MyGermanUniversity may immediately terminate your use of and access to the MyGermanUniversity App, including to your personal account within the Service, at our sole discretion, without giving notice or providing an explanation.IN NO EVENT SHALL MyGU, ITS AFFILIATES OR ITS PARTNERS BE LIABLE (DIRECTLY OR INDIRECTLY) FOR ANY LOSSES OR DAMAGES WHATSOEVER ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE IN THE ABOVE MANNER (I.E. IN A WAY THAT VIOLATES THIS AGREEMENT OR ANY APPLICABLE LAWS AND REGULATIONS) OR THE TERMINATION OF YOUR USE OF AND ACCESS TO THE MyGermanUniversity APP.

2.5 The User’s responsibility for the mobility process

We want to draw your attention to the fact that the endeavour of studying abroad, e.g. in Germany, as an international student is a very complex and personal decision which can be challenging sometimes and has no success guarantee. Hence, we recommend using various sources and methods to plan the different steps of this process and not rely on the information provided by MyGU.


2.6 Proprietary rights

2.6.1 MyGU owns and retains all proprietary rights in the App, and in all content, study program information, trademarks, logos, designs, trade names, service marks and other intellectual property rights related thereto.

2.6.2 The App contains the copyrighted material, including but not limited to trademarks, logos, designs and source codes and other proprietary information of the Company and its licensors. You agree to not copy, modify, transmit, create any derivative works from, make use of or reproduce in any way any copyrighted material, trademarks, trade names, service marks, or other intellectual property or proprietary information accessible through or via the App, without first obtaining MyGU’s prior written consent or, if such property is not owned by MyGU, the owner of such intellectual property or proprietary rights. You agree to not remove, obscure or otherwise alter any proprietary notices appearing on any content, including copyright, trademark and other intellectual property notices.

2.6.3 By posting creative suggestions, ideas, notes, concepts, information or other materials to any area of the App, you grant to the Company a worldwide, non-exclusive, sublicensable (through multiple tiers), assignable, royalty-free, perpetual, irrevocable right to use, reproduce, distribute (through multiple tiers), create derivative works of, publicly perform, publicly display, digitally perform, make, have made, sell, offer for sale and import such submissions or content in any media now known or hereafter developed, for any purpose whatsoever, without compensation to the provider of the submissions. None of your submissions will be subject to any obligation, whether of confidentiality, attribution or otherwise, on our part and we will not be liable for any use or disclosure.

2.7 Advertising and notifications

2.7.1 We may use your email for updates and tips on MyGU‘s products and services. You also allow German universities and other service providers for international students to contact you via us. You can unsubscribe from these notifications at any time in your notification preferences.

2.7.2 All notifications from MyGU to its users will be directed per email to the email address provided in the registration process or updated by the respective user from time to time in accordance with section above or any other means of communication to which you have provided us access. Through our MyGermanUniversity App, we may also send you notifications. If you no longer wish to receive notifications, you may disable this function directly in the App.